All topics

11

Troubleshooting

Login Problems

If you cannot access your account:

  1. Confirm that you are using the correct email address.
  2. Use the login method associated with your existing account.
  3. Check your internet connection.
  4. Refresh the page and try again.
  5. If the issue continues, contact official support.

Avoid creating duplicate accounts before checking whether your original account can be recovered.

Gaming ID Not Showing

If your Gaming ID is not visible:

  1. Confirm that you are signed in.
  2. Open the correct dashboard.
  3. Refresh the page.
  4. Sign out and sign in again if necessary.

If the issue persists, contact support.

XP Not Updating

If your XP balance appears unchanged:

  1. Check the applicable XP requirements.
  2. Confirm that the relevant activity was completed.
  3. Refresh the dashboard or game page.
  4. Allow for any processing delay that may apply.
  5. Contact support if the issue remains unresolved.

XP updates may depend on the specific game or feature.

Badge Not Appearing

If a badge is missing:

  1. Review the badge’s eligibility requirements.
  2. Confirm that your account meets those requirements.
  3. Refresh the dashboard.
  4. Check again after any applicable processing period.
  5. Contact support if you believe the badge was incorrectly withheld.

Game Performance Issues

If a game runs slowly:

  • Use a supported, updated browser.
  • Check your network connection.
  • Close unnecessary applications.
  • Reload the game.
  • Try another supported browser if the issue continues.

Some performance limitations may be related to the device or game itself.

Rewards Questions

If you cannot access a reward:

  1. Confirm that it is currently available.
  2. Review the eligibility requirements.
  3. Follow the instructions provided in the Rewards section.
  4. Contact support if the displayed information appears incorrect.

Reporting an Issue

When contacting support, describe the problem clearly and include relevant non-sensitive information, such as the affected feature and the steps that led to the issue.

Never send passwords, verification codes, or other sensitive authentication details.